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STANDARDS AND POLICIES All clients must sign a SAISP contract which provides several non-compete clauses, protecting your customers from being swayed to switch to another ISP. The SAISP contract also guarantees no contact will be made between us and your direct customers. SAISP customers utilizing the basic service are expected to provide email, and any other Internet services themselves. SAISP services include all aspects of connecting an end user to the Internet through a dynamically assigned IP address through a PPP connection, and newsgroups. All other services that you wish to include in your sales to an end user are your responsibility, unless Optional Services are purchased. Busy Signal Policy. All SAISP sites operate at a user to modem ratio of less than 10 to 1. We make every effort to operate all sites at or under this ratio using various monitoring tools and call reports from the telcos. In the event a site's utilization grows beyond this ratio, we guarantee we will correct the ratio by adding more capacity within 30 days or less. It is our policy to provide SAISP service without busy signals. The only method of tracking this statistic reliably is through the actual telecom provider in conjunction with our own monitoring and growth projections. |
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